Refund and Cancellation Policy

Subscriptions

Premium features on the Promise & Paradise Website are available through a paid subscription. Subscriptions may renew automatically at the end of each billing period at the then-current price for your plan. You will be charged based on the plan you selected (monthly, semi-annual, or annual), plus any applicable taxes, until the subscription is cancelled.

How to Cancel

You can cancel your subscription at any time by emailing hello@promiseandparadise.com from the address associated with your account. Please include "Cancel Subscription" in the subject line. We will confirm your cancellation within 2 business days.

Cancelling stops future renewals. You will keep access to Premium features until the end of the billing period you have already paid for. After that, your access will return to the free experience.

Refunds

Cancellation does not refund the current billing period. We do not offer prorated refunds for partial billing periods, unless a refund is required by applicable law.

If you believe you were charged in error, please email hello@promiseandparadise.com within 14 days of the charge and include the email address associated with your account. We will review your request and do our best to resolve it promptly.

Billing Questions

If you have any billing questions, charges you do not recognize, or concerns about your subscription, please email hello@promiseandparadise.com with the details. We will investigate and respond as quickly as possible.

Changes to Your Plan

Prices and plan features may change with reasonable advance notice. Any change to the price of an active subscription will take effect at your next renewal, so you will always have time to cancel before being charged at a new rate.

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